Dear costumer,

Here is some information about our payment and delivery terms.

 

MINIMUM ORDER VALUE
For a new costumer: € 300,- excl. VAT.
For follow-up orders: For existing customers, the minimum order value is € 50.00 excl. VAT
Orders under € 50,00 excl. VAT are subject to a € 5.00 processing fee.

 

TERMS OF PAYMENT
Customers in Austria: First payment in advance (net), after that payment within 14 days of the invoice date (net).
Customers in Germany: Payment in advance (net) or via SEPA direct debit -2% discount; this is only valid if accompanied by a direct debit form
and a bank stamp (the form will be sent to you on request).
International customers: Payment in advance (net)

 

CONCLUSION OF CONTRACT
Our offers and prices are subject to change at any time.
Cancellation is possible within 5 working days of placing the order; otherwise, a 20% cancellation fee will be charged.
Orders must be placed exclusively in the specified sales units.
As our sheep milk soaps, bath products, cosmetics and floral products are handcrafted, details regarding shape, colour and performance,
as well as depictions, are approximate and non-binding unless expressly stated as binding.

 

TERMS OF DELIVERY
Delivery time: Delivery date as agreed. Usually 1 - 2 weeks after receipt of order. Delivery delays are possible depending on order volume and in the run-up to Christmas or Easter.
For orders paid in advance, dispatch will only take place once payment has been received.
Freight: Delivery is ex works, A-4522 Sierning. Shipping costs are charged according to actual costs, weight and volume. Delivery is via parcel service or freight forwarder.
For items susceptible to breakage, the goods are preferably shipped on pallets.
Shipping packaging: is not charged for and is not taken back.
Custom-made products: If delivery of a custom-made product is dependent on the buyer first providing us with documents such as drawings, samples and the like,
the delivery period shall not commence until the date on which we have received these documents in full.

 

PRICES
Our prices are quoted in euros, net of VAT. The VAT rate is 20%. The prices applicable are those in force on the date the contract is concluded.
The prices stated in our price lists, catalogues, advertisements, promotional material and online shop are always subject to change and are only deemed agreed upon upon written confirmation of the order.

 

WARRANTY
Complaints: If the goods delivered are defective, the buyer is entitled, in lieu of the statutory warranty claims, only to a claim for rectification and, where this is impossible, to a claim for a replacement delivery. Only if the repair fails on the second attempt or the first replacement delivery fails may the buyer, at their discretion, demand a reduction in the agreed price or the cancellation of the purchase contract.
Notification of defects: Any defects must be reported to us in written form immediately, and at the latest within 5 working days of receipt of the goods, by returning our delivery note and providing a photograph; otherwise, the delivery shall be deemed to have been accepted. The expiry of this period shall forfeit the right to claim damages.
Visible defects and damage: The occurrence of visible defects, damage and shortfalls must be noted immediately on the freight or delivery documents and reported to us in written form without delay, at the latest within 3 working days of receipt of the consignment.
Returns: The return of goods subject to a complaint or defective goods is coordinated and arranged exclusively by Gerlinde Hofer - Florex GmbH. To prevent further damage, the customer must ensure that all returned goods are properly and securely packed. Returns made without prior notification and using carriers or freight forwarders not authorised by us will not be accepted and/or will be returned to the sender without any entitlement to compensation or reimbursement of freight and packaging costs.

 

RETENTION OF TITLE
Goods purchased from us remain our property until all claims (invoices), including ancillary claims, claims for damages and the honouring of cheques and bills of exchange, have been paid in full. Should the goods be seized by third parties, the buyer must notify the seller immediately.

 

Performance & place of jurisdiction: The place of jurisdiction for all parties shall be deemed to be A-4400 Steyr (Upper Austria).
Austrian law is deemed to apply.